Shipping policy

Shipping & Delivery Policy

Dear Customer, thank you for choosing our store!
We are committed to providing fast and efficient delivery services. Below is our shipping and logistics policy to help you understand the shipping process from China to the USA.

1. Shipping Areas

  • We currently support shipping within the United States ， the UK, SPAIN,SINGPORER,JAPAN

  • Our work house is located in China, so all products will be shipped from China to the USA the UK, SPAIN,SINGPORER,JAPAN

2. Order Processing Time

  • Our order processing time is 2-3business days.

  • Once the order is processed, we will ship it as soon as possible.

  • All products will be packed and shipped from our international warehouse.

  • Processing times may vary depending on product type, stock availability, and order volume.

3. Shipping Time

  • Standard International Shipping:

    • US:5-8 business days.

    • UK: 3-5business days.

    • SPAIN:5-8 business days.

    • SINGPORE:11-17business days.

    • JAPAN:3-5business days.

    • Expedited Shipping: For customers choosing expedited shipping, delivery is expected within 5-10 business days.

Please note that shipping times may be affected by holidays, customs inspections, weather conditions, and other factors beyond our control.

4. Shipping Costs

  • Standard Shipping:
    Shipping fees will be calculated at checkout based on weight and destination, and displayed on the order page.

  • Expedited Shipping:
    Expedited shipping fees will be calculated based on the destination and weight of the order. You will see the specific fees at checkout.

5. Customs & Duties

  • As we are shipping from China, all international orders may incur customs duties and import taxes.

  • Customs fees are typically paid by the customer upon delivery. We recommend checking the customs regulations in the USA to avoid any unexpected fees.

  • If customs holds or taxes are applied to your package, you will be responsible for paying these charges.

6. Tracking Information

  • Once your order is shipped, we will send you an email with the tracking number.

  • You can use this number to track your package in real-time via the shipping carrier's website.

7. Shipping Issues

If you encounter any of the following issues with your order, please contact our customer service team promptly:

  • Lost or undelivered packages: If your package has not arrived after the expected shipping time, please contact us and provide your order number.

  • Damaged goods: If your item is damaged during shipping, please contact us with photos within 48 hours of receiving your order, and we will arrange for a return or exchange.

8. Returns & Exchanges

  • Our return policy applies to unopened and unused items. Customers can request a return within 30 days of receiving the product.

  • Please contact our customer service department for return instructions, and customers will be responsible for the return shipping costs.

  • Please ensure returned items are in good condition and include the original packaging.

9. Customer Support

  • For any inquiries, feel free to contact our customer support team:

Thank you for your understanding and support!

We are dedicated to providing you with the best shopping experience and ensuring your order arrives safely and on time. If you have any questions or feedback, please feel free to contact us.